1-800-737-8673
24/7 Active Response Team — On Call Now

When Disaster Strikes,
We Respond in Minutes.

Pennsylvania's premier disaster restoration company. From a flooded basement at 3 AM to a commercial fire on a holiday — our certified crews are dispatched before you hang up the phone.

Water & Flood Fire & Smoke Mold Remediation Storm Damage Commercial
IICRC Certified Licensed in PA, NJ & NY Direct Insurance Billing 4.9/5 Rating (1,247 Reviews)
IICRC
Certified Firm
BBB A+
Accredited Business
24/7/365
Emergency Response
Licensed
PA · NJ · NY
Direct
Insurance Billing
100%
Satisfaction Guaranteed
What We Do

Complete Restoration Services

From the first emergency call to the final walk-through, we handle every stage of restoration — so you can focus on what matters most.

Water & Flood Damage

Burst pipes, sewage backups, appliance failures, and major flooding — stopped fast to prevent structural damage and mold growth.

  • Emergency water extraction
  • Industrial drying & dehumidification
  • Structural moisture mapping
  • Sewage backup remediation
Get Emergency Help

Fire & Smoke Damage

Fire leaves behind far more than charred materials. We eliminate soot, smoke odor, and structural damage with certified techniques.

  • Smoke & soot removal
  • Odor neutralization (hydroxyl)
  • Structural assessment & stabilization
  • Content cleaning & pack-out
Get Emergency Help

Mold Remediation

Hidden mold can spread in 24–48 hours and pose serious health risks. Our EPA-certified process removes it — and keeps it from coming back.

  • Certified mold inspection & testing
  • Containment & HEPA air scrubbing
  • Safe removal & disposal
  • Antimicrobial treatment
Get Emergency Help

Storm & Wind Damage

Nor'easters, hail, and ice dams are no strangers to NEPA. Our rapid-response teams secure, dry, and rebuild after every major weather event.

  • Emergency board-up & tarping
  • Roof & window damage
  • Fallen tree removal support
  • Interior water intrusion cleanup
Get Emergency Help

Commercial Restoration

Every hour of downtime costs real money. Our commercial division operates with large crews, large-loss equipment, and dedicated project management.

  • Retail, office & industrial
  • Dedicated project manager
  • Temporary power & climate control
  • Priority scheduling & 24/7 access
Get Emergency Help

Contents Restoration

We inventory, pack out, clean, and restore your personal property — furniture, electronics, documents, and irreplaceable heirlooms.

  • Detailed contents inventory
  • Ultrasonic cleaning technology
  • Document & photo recovery
  • Secure storage facility
Get Emergency Help

Biohazard Cleanup

Trauma scenes, unattended deaths, and chemical spills require licensed, discreet professionals. We restore safety and dignity with compassion.

  • Crime scene & trauma cleanup
  • Hoarding & sewage remediation
  • OSHA & EPA compliant disposal
  • Odor elimination certification
Get Emergency Help

Board-Up & Tarping

Immediate structural protection prevents further loss. Our crews arrive fast to secure your property — same night if needed.

  • 24/7 emergency dispatch
  • Roof & window board-up
  • Heavy-duty tarping systems
  • Insurance documentation photos
Get Emergency Help
45
Minute On-Site Guarantee

When disaster strikes, every minute counts. Water spreads. Smoke penetrates deeper. Mold begins within 24 hours. That's why our response time isn't a target — it's a commitment we put in writing.

Call & We'll Dispatch Now

How We Respond

1
You Call — We Answer
Immediate — Live person, no hold music
2
Crew Dispatched
Within 5 minutes of your call
3
On-Site Assessment
Within 45 minutes — guaranteed
4
Mitigation Begins
Same visit — stopping damage immediately
5
Insurance Notified
We contact your adjuster on your behalf
By the Numbers

Results That Speak for Themselves

25 years of protecting homes and businesses across Northeastern Pennsylvania and beyond.

0+
Years of Trusted Service
0+
Properties Restored
0 min
Avg. Emergency Response
4.9/5
Customer Satisfaction Score
Our Difference

Why NEPA Chooses Keystone Over the Chains

Local Ownership, Local Accountability
We're not a franchise hub dispatching from 60 miles away. Our leadership lives and works in NEPA — your call matters personally to us.
Certified In-House Technicians — No Subcontractors
Every person who enters your home is a trained, background-checked KRG employee. National chains routinely outsource to unvetted contractors.
We Handle Your Insurance — End-to-End
Our in-house specialists prepare Xactimate estimates, communicate directly with adjusters, and fight to maximize your claim. Zero out-of-pocket surprises.
Written Satisfaction Guarantee
If you're not completely satisfied with the finished result, we come back and make it right — in writing, no fine print.
Transparent Pricing — No Surprise Invoices
National franchise overhead inflates costs. Our leaner local model means competitive pricing, detailed line-item estimates, and no hidden fees. Ever.
Side-by-Side

Keystone vs. The National Chains

Large franchise networks trade speed and accountability for brand recognition. We compete on what actually matters when your home is underwater.

Feature
Keystone
National Chains
24/7 Emergency Response
Call-center reps at nationals may not dispatch until morning.
45-Minute On-Site Guarantee
National chains average 2–4 hours dispatch in rural PA.
In-House IICRC Certified Crew
Franchise models often use subcontracted, unvetted labor.
Direct Insurance Billing
Xactimate Estimate Provided
Insurance Adjuster Advocacy
We actively negotiate on your behalf — nationals leave that to you.
Local Owner You Can Call Directly
Franchise owners are often absentee.
Written Satisfaction Guarantee
No Subcontractors on Your Job
Transparent Line-Item Estimates
National estimates are often bundled to obscure markup.
Commercial Large-Loss Capability
Our Process

From First Call to Final Walkthrough

A clear, predictable process so you know exactly what to expect — at every stage, no surprises.

Step 01 · Minutes 0–5

Emergency Call

Call 1-800-RESTORE. A live restoration specialist — never a call-center script — assesses your situation and dispatches your crew immediately.

Step 02 · Minutes 5–45

Rapid Dispatch

Your crew loads equipment en route. GPS tracking lets us confirm we'll beat our 45-minute guarantee, or you receive priority scheduling and a personal call from management.

Step 03 · Hour 1

Site Assessment

Our lead technician documents all damage with photo and moisture-meter data, provides you a clear scope of work, and walks you through the process step by step.

Step 04 · Hours 1–4

Immediate Mitigation

We stop damage progression on the first visit — extracting water, boarding openings, deploying industrial drying equipment, or applying antimicrobial treatment as needed.

Step 05 · Days 1–3

Insurance Coordination

Our in-house team prepares your Xactimate estimate, contacts your adjuster directly, and manages all documentation to maximize your claim and eliminate delays.

Step 06 · Days 3–14+

Full Restoration

Once mitigation is complete, our crews restore your property to pre-loss condition — drywall, flooring, painting, and finishing — with a final walkthrough and signed satisfaction.

Service Area

We Serve a 2½-Hour Radius from Scranton, PA

From the Pocono Mountains to the Hudson Valley, our crews are strategically positioned to reach any location in our service area within our 45-minute response guarantee.

Northeastern PA (NEPA)

  • Scranton
  • Wilkes-Barre
  • Hazleton
  • Stroudsburg
  • Tobyhanna
  • Honesdale
  • Carbondale
  • Pittston

Pocono Mountains

  • Mount Pocono
  • Delaware Water Gap
  • Jim Thorpe
  • Milford
  • Hawley
  • Tannersville
  • Cresco
  • Bartonsville

Lehigh Valley, PA

  • Allentown
  • Bethlehem
  • Easton
  • Emmaus
  • Nazareth
  • Northampton
  • Whitehall
  • Macungie

Southern Tier, NY

  • Binghamton
  • Johnson City
  • Endicott
  • Vestal
  • Elmira
  • Corning
  • Owego
  • Waverly

Northern NJ

  • Newton
  • Sparta
  • Hackettstown
  • Netcong
  • Dover
  • Wharton
  • Stanhope
  • Hopatcong

Hudson Valley, NY

  • Middletown
  • Newburgh
  • Port Jervis
  • Monticello
  • Liberty
  • Ellenville
  • Goshen
  • Warwick

Not Sure If We Cover Your Area?

Give us a call — if we can't reach you within our response window, we'll honestly tell you and refer you to a trusted partner in your area.

1-800-RESTORE
Credentials

Certified, Licensed & Insured — Fully

Our credentials aren't wallpaper. They represent thousands of training hours and a commitment to performing work that meets or exceeds every regulatory and insurance standard.

Institute of Inspection, Cleaning and Restoration Certification
Water Damage (WRT), Fire & Smoke (FSRT), Mold Remediation (AMRT), Applied Structural Drying (ASD)
Environmental Protection Agency
RRP Lead-Safe Certified Firm. Certified renovators on every pre-1978 property.
Occupational Safety and Health Administration
All field technicians OSHA-30 certified. Full PPE protocols on every job.
Restoration Industry Association
Member in good standing. Adhering to industry best practices and ethics standards.
Commonwealth of Pennsylvania
PA Home Improvement Contractor (HIC) licensed. PA General Contractor licensed.
Licensed in New Jersey & New York
NJ Home Improvement Contractor. NY Home Improvement Contractor. Fully bonded in all three states.
Preferred Vendor With Leading Carriers

We're a preferred or approved contractor with the following insurance companies — meaning faster claim approvals and direct billing.

State FarmAllstateGEICOTravelersErie InsuranceNationwideLiberty MutualFarmersProgressiveUSAAChubbAmicaHippoLemonadePure Insurance
Real Results

What Clients Say After Disaster Strikes

Over 1,200 verified reviews across Google and Facebook. These are the stories behind the stars.

Our finished basement flooded at 11 PM on a Thursday. Keystone had a crew on-site by midnight. They were professional, fast, and the project manager called me every single day with updates. We were fully back to normal in 12 days — better than before the flood.
Michael R.
Clarks Summit, PA · Water Damage
Verified Review
After the kitchen fire, I was overwhelmed and didn't know where to start with insurance. Keystone's team handled everything — they submitted the claim, talked to our adjuster, and I literally didn't have to fight for a single dollar. I cannot recommend them enough.
Linda T.
Stroudsburg, PA · Fire & Smoke
Verified Review
We called three companies. Only Keystone showed up within an hour. Their mold removal was thorough, documented with air quality tests before and after, and they even fixed the root cause — the leaking pipe — before sealing the wall. Nobody else offered that.
David K.
Bethlehem, PA · Mold Remediation
Verified Review
As a State Farm adjuster, I've worked with nearly every restoration company in NEPA. Keystone stands apart because their documentation is thorough, their Xactimate scopes are accurate, and they communicate professionally. They make my job easier every time.
Jennifer M.
Claims Adjuster — State Farm · Insurance Partner
Verified Review
Our restaurant took on major water damage from a burst pipe over the weekend. Keystone secured and dried the space so fast we only missed two days of service. Their commercial team understood the urgency and worked around our re-opening schedule. Outstanding.
Anthony F.
Restaurant Owner, Wilkes-Barre · Commercial
Verified Review
After the ice storm took out our roof, I expected weeks of fighting with insurance and unreliable contractors. Keystone tarped and boarded within hours, walked our adjuster through the damage, and had us fully rebuilt in three weeks. Surprisingly smooth.
Sandra P.
Moscow, PA · Storm Damage
Verified Review
4.9
Google Reviews
4.8
Facebook Reviews
1,247+
Total Verified Reviews
Insurance Claims

We Handle Your Insurance So You Don't Have To

Insurance claims after a disaster are stressful, complex, and full of traps. Our team has processed thousands of them — we know every line item, every common reduction tactic, and how to fight back.

Document Everything

We perform a forensic-level photo and video documentation of all damage the moment we arrive — before any mitigation begins — building the strongest possible evidence for your claim.

Xactimate Estimates

The insurance industry's gold-standard software. Our certified estimators prepare line-item Xactimate scopes that adjusters recognize, trust, and approve faster.

Adjuster Communication

We don't hand you a packet and walk away. Our team communicates directly with your adjuster, answers technical questions, and pushes back on unfair line-item reductions.

Supplement Management

Hidden damage revealed during restoration is common. We file supplements as needed and handle all negotiations — so you don't leave money on the table due to overlooked items.

You Are NOT Required to Use Your Insurance Company's Preferred Contractor

Many policyholders don't know this. Your policy gives you the right to choose your own restoration contractor. Insurer-preferred vendors answer to the insurer — we answer to you. Call us first, before you call your insurance company, so we can advise you.

Crews Standing By — 24 Hours a Day, 365 Days a Year

Don't Wait. Every Minute Costs You More.

Water damage doubles in severity every hour it sits. Smoke odors permanently bond to surfaces within 72 hours. Mold colonizes in 24–48 hours. Call now — our crew will be on-site within 45 minutes, guaranteed.

No upfront costs Direct insurance billing Written satisfaction guarantee 45-minute response guarantee
FAQ

Questions We Hear After Every Disaster

Honest answers — no fluff, no upsell spin.

In most cases, yes. Water damage from sudden and accidental events (burst pipes, appliance failures), fire, smoke, storm, and mold caused by a covered peril are typically covered by homeowner's insurance. Our team reviews your policy, documents the damage thoroughly, and manages the claim process on your behalf — including supplementals if your initial settlement is too low.
We guarantee a certified technician on-site within 45 minutes anywhere in our primary service area. Our crew is dispatched within 5 minutes of your call. For our extended coverage area (up to 2–3 hours from Scranton), response times are typically 60–90 minutes.
No. In Pennsylvania, New Jersey, and New York, you have the legal right to choose your own restoration contractor regardless of what your insurance company suggests. Insurance "preferred vendor" programs benefit the insurer — not necessarily you.
Emergency mitigation (stopping active damage) happens immediately. Structural drying typically takes 3–5 days. A full restoration project can take 1–2 weeks for minor damage to 2–3 months for major structural loss. We provide a detailed timeline at assessment and update you daily.
Mold can grow from any moisture source — slow roof leaks, high humidity, poor ventilation, even condensation. We perform a comprehensive inspection including air quality testing, identify the moisture source, remediate the mold, and address the root cause so it doesn't return.
Absolutely. Our commercial division handles everything from single retail units to large industrial complexes, apartment buildings, hotels, healthcare facilities, and office campuses — with large-loss equipment and dedicated project management.
Xactimate is the industry-standard estimating software used by insurance companies and adjusters to price restoration work. Our certified Xactimate users submit estimates that speak the language adjusters expect — reducing disputes and getting approved faster than informal estimates.
Your only out-of-pocket cost is typically your insurance deductible. We bill your insurer directly for all covered restoration work. If we identify supplemental damages not in the initial scope, we handle the supplemental claim process at no additional charge to you.
Contact Us

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